Customer Service Policy

Effective Date: [26 Sep 2023]

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Welcome to OwlEyes.in. By using our services, you agree to comply with and be bound by the following Customer Service Policy. If you do not agree with these terms, please do not use our services.

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1. Customer Support

1.1 Contact Information

Our customer support team is here to assist you. You can reach us via email at owleyeware@gmail.com. Please allow [insert number of business days] business days for a response. For urgent matters, please include "URGENT" in the subject line.

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1.2 Business Hours

Our standard business hours are [insert business hours] [insert timezone], Monday through Friday, excluding holidays.

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2. Order Inquiries

2.1 Order Status

You can check the status of your order by logging into your account on our website or by contacting our customer support team at owleyeware@gmail.com.

2.2 Changes to Orders

Once an order is placed, changes may not be possible. Please review your order carefully before confirming the purchase. For any urgent changes, please contact us immediately.

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3. Returns and Exchanges

3.1 Return Process

If you are not satisfied with your purchase, please contact our customer support team at owleyeware@gmail.com within [insert number of days] days of receiving your order to initiate the return process.

3.2 Refunds

Refunds will be issued in accordance with our Refund Policy outlined on our website.

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4. Feedback

We value your feedback. If you have suggestions or comments on how we can improve our services, please share them with us at owleyeware@gmail.com.

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5. Contact Information

If you have any questions or concerns regarding our Customer Service Policy, please contact us at owleyeware@gmail.com.

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6. Changes to the Policy

We reserve the right to modify or revise this Customer Service Policy at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after the posting of any changes constitutes acceptance of those changes.